Technical Customer Support and Presales Specialist (m/f/d)

About Us:

We are MyQ, a leading provider of print and document management solutions headquartered in Prague. Our innovative products, such as MyQ X and MyQ Roger, efficiently optimize digital workflows. We have been firmly established in the DACH region for over 10 years and operate branches in Austria and Germany. With a successful history spanning more than 10 years and a dedicated small team, we represent MyQ throughout the German-speaking region. Globally, we employ more than 100 staff members and are part of a worldwide network of distribution partners.

Your Role:

As a Technical Customer Support and Presales Specialist (m/f/d) with a mobile workplace, you will be the first point of contact for our partners and customers in the DACH region. You will assist them in implementing and utilizing our solutions, ensuring that their expectations are met and exceeded. Additionally, you will support our sales team and partners in presales activities and similar tasks. This position offers you the flexibility to work from home or directly on-site with our partners and customers. Due to the regional responsibilities, a home address in Southern Germany or Austria is advantageous.

Your Main Responsibilities:

• Ensuring the satisfaction of our partners and their customers.
• Proactive communication and building long-term relationships with partners and customers, including documentation in the ticketing system.
• Conducting product presentations, training sessions, and providing support during the installation and presentation of MyQ solutions.
• Supporting the MyQ sales team and our partners in presales activities, including market analysis.
• Assisting with the onboarding of new partners.
• Recommending improvements to products and services based on feedback from partners and customers.

• Willingness to travel for training and customer appointments within the DACH region.

What We Expect from You:

• Experience with Managed Print Solutions (MPS), print servers, and printers is an advantage.
• Presentation skills and the patience to explain complex topics in an understandable way.
• Excellent German language skills, basic knowledge of English (due to the international orientation of MyQ, we communicate with our colleagues in Prague in English). Knowledge of French or Italian is an advantage.
• Class B driver's license.

• Flexibility, self-responsibility, respect, and commitment.

What We Offer You:

• Integration into an internationally recognized organization with innovative and forward-looking products.
• Work in a company with over 30 years of history in the printing industry.
• All necessary tools to be successful.
• A great team that values and promotes the uniqueness of each member.

• The opportunity to be part of an innovative organization in the field of hybrid work solutions and print management, with flexible working conditions such as home office options.

#MyQcares #RespectPeople

 

Would you like to join us?